
FAQ
Shipping
EU Shipping
Shipping cost:
- Austria 5,50€
- All other EU countries 11,15€
- UK 10£
Processing and shipping time:
- Processing 1-3 business days
- Shipping 3-5 business days
Shipping Fee Refund
Your original shipping fees are non-refundable. The original shipping charges are paid for the services provided by the original Postal carrier, and will not be refunded to if your item is returned. Please understand.
Order
Order Processing
We will pack your items for delivery in 1-3 days. Email confirmation will be sent to you once it leaves our warehouse.
WARNING: We do not ship on Sundays and Public Holidays. As Shipping Carriers are closed for business. Please allow an extra day when you order on a weekend or Public Holiday.
Can I cancel or edit my order?
Shop with peace of mind - you can easily cancel or edit your order within 24 hours. Simply write us an email asap: info@saikolabs.com
Please note we will not be able to cancel or edit your order once it has been posted to you. Don't worry, just send us the package back with the provided return label. We will issue a refund after we receive the package.
How do I make a return & exchange?
You have 14 days after purchase date. If any issues arise during that time, the item can be returned for a refund or exchange. Items must be returned in their original condition and packaging (tags still attached). Please send us an email first at: info@saikolabs.com
Refunds
After we have processed your refund. Your money should hit your account in 1-5 business days. Please take into account that during weekends, refunds may not be processed by your Credit card institution or Paypal. Please wait until the following business day.
Trouble Ordering
Don't worry, send us an email to: info@saikolabs.com with the items you like along with your contact information.
We will send you an invoice separately.


Canvas Sizing
Width: 35cm
Height: 40cm
Handle: 22cm
Still cannot find what you are looking for? Don't worry, we are here for you. Send us an email and we will get back to you during our office hours (Eastern Standard Time).
Monday - Friday (9am - 5pm)
Saturday (9am - 12 noon)
Sunday and Public Holidays (closed)